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Sales Policies

Italvista is a store of unique Italian products.

The different product categories are similar in the fine quality and in the attention paid to small details, which have made the Italian style famous worldwide. With each category, the products are periodically updated so that you will always discover new and intriguing items from the much adored country. The various proposals presented by Italvista are aimed not only at people searching for top quality items, but also at the most demanding collectors. The products selected must live up to very rigorous criteria; the same rigorous attention is also applied to our customer service.

• Worldwide Delivery

Very Fast Time - all shipments are either by Airmail or by Express courier with delivery to most countries around the world.

• Payment Security

Italvista uses the most advanced payment and Crypting Systems available, which makes on-line transactions absolutely safe.

• Click Here for Privacy Statement

• Complete Customer Satisfaction

Italvista guaranties exchange or refund on products.
(SEE RETURN POLICY)

• Ordering

Orders can be placed online 24 hours a day, seven days a week.

Ordering is easy and safe:

  • Enter our secure online store.
  • To add the goods you want to buy in the order form, click "add to shopping cart".
  • Once items are placed on the order form, you have the option to change the quantity or delete the item from the order.
  • If you modify your order, be sure to click the ‘modify cart’ to display the total charges.
  • Click ‘Check out’ once you completed the order.
  • Fill in the requested shipping information and click ‘Submit Form’.

There are 2 ways to order from Italvista.

On-line: The transaction, using the cryptographed transmission, ensures privacy of your credit card information. Just fill in your data and press "submit order now" to process your order.

Off-line: Fill in the order form including your credit card information and send it by using e-mail sales@italvista.com, or via fax (973) 887-9091

The information you provide is strictly confidential. Any questions, please e-mail us: our customer service is pleased to help you (customerservice@italvista.com)

• Status of Order

You will be kept informed on the status of your order via e-mail. For any additional information contact our customer service.

We employ the following criteria:

* In process: the order has been activated and placed with our overseas suppliers.

* Shipped: the order has been filled and has been shipped to you.

* On hold: during the verification of your credit card (upon receipt of your order) the transaction was declined - please provide alternative card or inform us when sufficient funds are available: until then the order is on hold.

You will receive an e-mail informing you whenever the status of your order has changed.

• Payment Information

We accept the following forms of payment:

Credit Cards

Visa, Master Card, American Express. Fill in the requested form on-line or off-line. Your credit card is not charged until your order is shipped. We do not release your credit card information to any outside organizations. Our security server safely handles the transferring of your credit card information. You will be charged in U.S. dollars.

• Shipping Costs

Delivery time varies from country to country: the Express Courier delivers within 5-7 days in most countries. The products are delivered worldwide. Italvista is doing its best to offer the lowest shipping prices. The shipping fees are based on the value of the items and the method of shipment; each country zone has different delivery costs that are clearly indicated in the order form.

We Can Deliver

Via Air Mail
Via Express Courier

The products will fly from Italy directly to your front door within a few days. Delivery time varies from country to country; the Express Courier delivers within 5-7 days in most countries; the Air Mail orders should arrive within 20-25 days. You will be kept informed of the shipping details to allow you to check the position of the product on the way to your country.

Customers will be responsible for payment of duties at the time an order arrives at its destination.

• Return Policy

Italvista is committed to your complete satisfaction.
If any product you purchase through Italvista does not meet with your satisfaction, you may return it within 10 days. Please send an e-mail or fax to the customer service "returns department" (returnsdept@italvista.com) requesting instructions for the items you wish to return. A 15% restocking fee may be charged. Shipping and handling charges are not refundable. Made to order items are not returnable.

You must contact Italvista via e-mail or fax to obtain a return authorization number.

• Duties and Taxes

Italvista is not responsible for any tax duties or taxes imposed by any countries other than Italy. Please contact your local customs office to inquire about the duty rate.

www.customs.gov/about/about.htm

• Terms of Sale

You will be charged in U.S. Dollars.

• Security

Italvista.com is secure using technology from Verisign.

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