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Italvista.com Help Page

• Become a Member

ü      On Home page, click Become a Member link

ü      On Member Sign Up Form enter the following:

o       First Name

o       Last Name

o       E-Mail Address

o       Password

o       Address

o       City

o       State

o       Zip

o       Country

o       Phone Number

ü      Click Join Me button

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• Placing an Order

ü      Click one of the following

o       Shop Online link

o       Image on Home page

o       Special Offer link

ü      Click on category of the item

ü      Click on item

ü      Click add to cart link

ü      Change Quantity and click update, if necessary

ü      Click Proceed to Checkout button

ü      Verify information, including shipping address

ü     Click on Proceed button

ü      Enter Credit Card Information

ü      Verify information on Confirmation page

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• View Order

ü      Click on Shop Online Link

ü      Click View Order link at left

ü      Click Order Number

ü      Verify Order information

o       Items

o       Shipping Address

o       Totals

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• Your Account

ü      Click on Your Account link

ü    Verify/Change the following under the Edit profile tab

o       Email address

o       Billing address

o       Shipping address

ü      Verify the following under the Order Tracking tab

o       Order History Number

o       Order Date

o       Order Status

ü  Verify the following under the Bid for Travel Status tab

o       Id

o       Trip to

o       Request Date

o       Current Bid

ü      Verify the following under the Auction Tracking tab

o       Id

o       Date of Bid

o       Current Bid

o       Auction Status

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• Travel Package

ü      Click on Place Travel Request link

ü    On Travel Request form, complete the following

o       Travel Request to

o       Nature of Trip

o       Number of People

o       Departure Date

o       Return Date

o       Dates Flexible

o       Preferred Airport

o       Frequent Flyer Miles

o       Preferred Airline

o       Pre-planned Tour Package

o       Type of Accomodations

o       Room size

o       Mode of Transportation

ü    Click on Submit Package Request button

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• Bidding

ü      Click on Auction link

ü      Click on Category of item

ü      Click on Image

ü      Click on Bid button

ü      Complete Bid form

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• Language Lessons

ü      Click on Lifestyle Language Lessons link

ü      Select Main Category

ü      Select Sub Category, if applicable

ü      Click on MP3 link for the desired phrase

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• Contact us:

   For general questions about italvista: info@italvista.com
   Italvista account questions: accountservice@italvista.com
   Info about the italvista travel programs: travel@italvista.com
   Partner and affiliate programs: partnerprogram@italvista.com
   For questions about returns: returns@italvista.com
   For advertising rates: marketing@italvista.com

• Contact Phone & Fax:

   Business Phone Number: (973) 386-0126
   Business Fax Number: (973) 887-9091

• Contact Address:

   Attn: Customer Service Dept.
   Italvista.com
   P.O. Box I
   Whippany, NJ 07981

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• Returns:

At Italvista, Inc. you will find only the finest products from Italy. Everything we offer is chosen to live up to this standard. All products are fully guaranteed against defect, faulty workmanship and loss through shipping.

 

If for any reason you are not completely satisfied with your purchase within the first ten (10) days, you may return it for a full refund or immediate replacement.

 

Please note that products must be unworn or in the state you received them. We can refund shipping costs only if the return is a result of our error.

Please e-mail our customer service department to assist you with your return. Please send an e-mail or fax to the customer service "returns department" (returns@italvista.com, or fax: 973-887-9091) requesting instructions for the items you wish to return. You must contact Italvista Inc. via e-mail or fax to obtain a return authorization number.

 

Please specify if you prefer to be refunded or wish a replacement with another style. Your full refund or reshipment will be immediate upon arrival of goods at Italvista, Inc.

 

If you have any further question regarding our return policy, please send an e-mail to customerservice@italvista.com.

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