Italvista.com
Help Page
• Become
a Member
ü
On Home page, click Become a Member link
ü
On Member Sign Up Form enter the following:
o
First Name
o
Last Name
o
E-Mail Address
o
Password
o
Address
o
City
o
State
o
Zip
o
Country
o
Phone Number
ü
Click Join Me button
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• Placing
an Order
ü
Click one of the following
o
Shop Online link
o
Image on Home page
o
Special Offer link
ü
Click on category of the item
ü
Click on item
ü
Click add to cart link
ü
Change Quantity and click update, if necessary
ü
Click Proceed to Checkout button
ü
Verify information, including shipping address
ü Click
on Proceed button
ü
Enter Credit Card Information
ü
Verify information on Confirmation page
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• View
Order
ü
Click on Shop Online Link
ü
Click View Order link at left
ü
Click Order Number
ü
Verify Order information
o
Items
o
Shipping Address
o
Totals
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• Your
Account
ü
Click on Your Account link
ü
Verify/Change the following under the Edit profile tab
o
Email address
o
Billing address
o
Shipping address
ü
Verify the following under the Order Tracking tab
o
Order History Number
o
Order Date
o
Order Status
ü
Verify the following under the Bid for Travel Status tab
o
Id
o
Trip to
o
Request Date
o
Current Bid
ü
Verify the following under the Auction Tracking tab
o
Id
o
Date of Bid
o
Current Bid
o
Auction Status
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• Travel
Package
ü
Click on Place Travel Request link
ü
On Travel Request form, complete the following
o
Travel Request to
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Nature of Trip
o
Number of People
o
Departure Date
o
Return Date
o
Dates Flexible
o
Preferred Airport
o
Frequent Flyer Miles
o
Preferred Airline
o
Pre-planned Tour
Package
o
Type of Accomodations
o
Room size
o
Mode of Transportation
ü
Click on Submit Package Request button
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• Bidding
ü
Click on Auction link
ü
Click on Category of item
ü
Click on Image
ü
Click on Bid button
ü
Complete Bid form
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• Language
Lessons
ü
Click on Lifestyle Language Lessons link
ü
Select Main Category
ü
Select Sub Category, if applicable
ü
Click on MP3 link for the desired phrase
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• Contact
us:
For general questions about
italvista: info@italvista.com
Italvista account questions: accountservice@italvista.com
Info about the italvista travel programs:
travel@italvista.com
Partner and affiliate programs: partnerprogram@italvista.com
For questions about returns: returns@italvista.com
For advertising rates: marketing@italvista.com
• Contact
Phone & Fax:
Business
Phone Number: (973) 386-0126
Business Fax Number: (973) 887-9091
• Contact
Address:
Attn:
Customer Service Dept.
Italvista.com
P.O. Box I
Whippany, NJ 07981
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• Returns:
At
Italvista, Inc. you will find only the finest products from
Italy. Everything we offer is chosen to live up to this
standard. All products are fully guaranteed against defect,
faulty workmanship and loss through shipping.
If
for any reason you are not completely satisfied with your
purchase within the first ten (10) days, you may return
it for a full refund or immediate replacement.
Please
note that products must be unworn or in the state you received
them. We can refund shipping costs only if the return is
a result of our error.
Please e-mail our customer service department to assist
you with your return. Please send an e-mail or fax to the
customer service "returns department" (returns@italvista.com, or fax: 973-887-9091)
requesting instructions for the items you wish to return.
You must contact Italvista Inc. via e-mail or fax to obtain
a return authorization number.
Please
specify if you prefer to be refunded or wish a replacement
with another style. Your full refund or reshipment will
be immediate upon arrival of goods at Italvista, Inc.
If
you have any further question regarding our return policy,
please send an e-mail to customerservice@italvista.com.
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