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Italvista.com Help Page

• Become a Member

      On Home page, click Become a Member link

      On Member Sign Up Form enter the following:

o       First Name

o       Last Name

o       E-Mail Address

o       Password

o       Address

o       City

o       State

o       Zip

o       Country

o       Phone Number

      Click Join Me button

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• Placing an Order

      Click one of the following

o       Shop Online link

o       Image on Home page

o       Special Offer link

      Click on category of the item

      Click on item

      Click add to cart link

      Change Quantity and click update, if necessary

      Click Proceed to Checkout button

      Verify information, including shipping address

     Click on Proceed button

      Enter Credit Card Information

      Verify information on Confirmation page

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• View Order

      Click on Shop Online Link

      Click View Order link at left

      Click Order Number

      Verify Order information

o       Items

o       Shipping Address

o       Totals

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• Your Account

      Click on Your Account link

    Verify/Change the following under the Edit profile tab

o       Email address

o       Billing address

o       Shipping address

      Verify the following under the Order Tracking tab

o       Order History Number

o       Order Date

o       Order Status

  Verify the following under the Bid for Travel Status tab

o       Id

o       Trip to

o       Request Date

o       Current Bid

      Verify the following under the Auction Tracking tab

o       Id

o       Date of Bid

o       Current Bid

o       Auction Status

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• Travel Package

      Click on Place Travel Request link

    On Travel Request form, complete the following

o       Travel Request to

o       Nature of Trip

o       Number of People

o       Departure Date

o       Return Date

o       Dates Flexible

o       Preferred Airport

o       Frequent Flyer Miles

o       Preferred Airline

o       Pre-planned Tour Package

o       Type of Accomodations

o       Room size

o       Mode of Transportation

    Click on Submit Package Request button

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• Bidding

      Click on Auction link

      Click on Category of item

      Click on Image

      Click on Bid button

      Complete Bid form

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• Language Lessons

      Click on Lifestyle Language Lessons link

      Select Main Category

      Select Sub Category, if applicable

      Click on MP3 link for the desired phrase

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• Contact us:

   For general questions about italvista: info@italvista.com
   Italvista account questions: accountservice@italvista.com
   Info about the italvista travel programs: travel@italvista.com
   Partner and affiliate programs: partnerprogram@italvista.com
   For questions about returns: returns@italvista.com
   For advertising rates: marketing@italvista.com

• Contact Phone & Fax:

   Business Phone Number: (973) 386-0126
   Business Fax Number: (973) 887-9091

• Contact Address:

   Attn: Customer Service Dept.
   Italvista.com
   P.O. Box I
   Whippany, NJ 07981

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• Returns:

At Italvista, Inc. you will find only the finest products from Italy. Everything we offer is chosen to live up to this standard. All products are fully guaranteed against defect, faulty workmanship and loss through shipping.

 

If for any reason you are not completely satisfied with your purchase within the first ten (10) days, you may return it for a full refund or immediate replacement.

 

Please note that products must be unworn or in the state you received them. We can refund shipping costs only if the return is a result of our error.

Please e-mail our customer service department to assist you with your return. Please send an e-mail or fax to the customer service "returns department" (returns@italvista.com, or fax: 973-887-9091) requesting instructions for the items you wish to return. You must contact Italvista Inc. via e-mail or fax to obtain a return authorization number.

 

Please specify if you prefer to be refunded or wish a replacement with another style. Your full refund or reshipment will be immediate upon arrival of goods at Italvista, Inc.

 

If you have any further question regarding our return policy, please send an e-mail to customerservice@italvista.com.

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